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PLATFORM / VERIFICATION AUTOMATION

Primary-source documentation. Collected by agents. Reviewed by your team.

Primary-source documentation. Collected by agents. Reviewed by your team.

Primary-source documentation. Collected by agents. Reviewed by your team.

SynAIpse Verification Automation is a software service that obtains documentation from primary sources through direct connections and automated outreach. Agents track the requests and attach the evidence. Your coordinators review and verify the results.

SynAIpse Verification Automation is a software service that obtains documentation from primary sources through direct connections and automated outreach. Agents track the requests and attach the evidence. Your coordinators review and verify the results.

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01

Direct pulls from connected sources.

Direct pulls from connected sources.

Explore source integrations

Explore source integrations

Retrieve source information through API integrations where available. Agents save the response with its source, collection date, and method, then link the supporting documentation to the applicant’s file for coordinator review.

SynAIpseSOURCE CONNECTION
Illustrative workflow
CONNECTED PRIMARY SOURCE
Source API·

Secure connection available

RESPONSE RECEIVED
Provider information
Original source response
Collection timestamp
Collection agent·

Retrieve → record → attach

○Match the applicant
○Retrieve source response
○Record source & method
SC
Sample ClinicianApplicant file / SC-001
FILE
Awaiting source documentation
Collection in progress
API RESPONSEOriginal documentation moves into the applicant file. A coordinator completes the review.
01 / 06Request prepared

02

Employment and affiliation outreach, tracked end to end.

Employment and affiliation outreach, tracked end to end.

Generate release requests and automate outreach to prior employers and affiliated organizations. Follow pending authorizations, requests, and responses on a status page. When documentation arrives, it is linked to the applicant’s file.

SynAIpseOUTREACH AUTOMATION
Illustrative workflow
RELEASE REQUESTAuthorization to release information
Awaiting authorizationApplicant action required
Outreach agent·

Send requests. Track every response.

REQUEST STATUSPreparing requests
Prior employerReady to send
Queued
Hospital affiliationReady to send
Queued
Follow-up delivered to verification office✓
SC
Sample ClinicianApplicant file / SC-001
FILE
Awaiting source documentation
Collection in progress
TRACKED END TO ENDRelease → outreach → follow-up → response attached. Unanswered requests stay visible.
01 / 06Generate release

03

Voice agents for the harder-to-reach answers.

Voice agents for the harder-to-reach answers.

PSV agents coordinate email, text, and phone follow-up. Voice agents gather or confirm contact information, find the right verification office, and handle edge-case requests. Unresolved items stay visible for coordinators to review.

SynAIpseVOICE AGENT
Illustrative workflow
SynAIpse voice agentFinding a path forward
AGENTWho handles prior affiliation verification?
VERIFICATION OFFICEMedical staff services. We need a signed release.
AGENTI’ll confirm the contact and send the release request.
Illustrative conversation · No audio or live calls
Contact needs attention

Original request could not be completed

CONTACT CONFIRMEDMedical staff servicesCorrect verification office identified
Email queuedSMS queued
SC
Sample ClinicianApplicant file / SC-001
FILE
Awaiting activity log
Collection in progress
EDGE CASE RESOLVEDThe contact is confirmed. Source evidence stays outstanding until received and reviewed.
01 / 06Verification contact unavailable

DOCUMENTED COLLECTION. COORDINATOR REVIEW.

An audit trail from source to review.

An audit trail from source to review.

An audit trail from source to review.

Designed to support NCQA, CMS, and Joint Commission requirements for credentialing documentation and audit review. Keep the collection history and your coordinator’s documented review together in the applicant file.

Designed to support NCQA, CMS, and Joint Commission requirements for credentialing documentation and audit review. Keep the collection history and your coordinator’s documented review together in the applicant file.

Designed to support NCQA, CMS, and Joint Commission requirements for credentialing documentation and audit review. Keep the collection history and your coordinator’s documented review together in the applicant file.

Source and method

Retain where the information came from, how it was obtained, when it was collected, and who performed the activity.

Requests and results

Keep release requests, outreach history, source responses, and supporting documents linked to the verification item.

A documented human review

Coordinators assess the evidence, resolve discrepancies, and record the verification outcome. Collection complete and review complete remain distinct.

Less chasing. More time for review.

Less chasing. More time for review.

See how agents collect the documentation your coordinators need to complete their review.

See Verification Automation

See Verification Automation